Holiday Inn Express Hotel & Suites Fredericksburg, an IHG Hotel

First off let me give a big shout out to Tina who took me in around midnight and was very helpful with correcting the double booking I accidentally made. Her service was nothing short of exceptional. Secondly Chris took care of Mr upon check out and registering for late check out. He went above and beyond to make.sure all my logistics were straight. both individuals were courteous polite and a pleasure to interact with. last but.not least the nice lady making and maintaining the breakfast buffet was awesome 👌 as was the dishes she prepared. (biscuits and gravy) om a contemporary breakfast unheard of . just awesome. Housekeeping, everything was very clean and neat and well stacked. only thing that the housekeeper may want to improve on is the fact she doesn't speak English led to her confusion., as I couldn't get her to understand. we were doing late check out. She wouldn't take no for an answer . As she kept pounding on the Dorr and running in the room many times over in her frustration and lack of understanding. I had the don't disturb sign on door and would say we aren't ready yet as she would knock yet she would open and proceed in room multiple timed as if this would make me decide to leave early??. not a chance. The mattress and beds were so comfortable it swallowed me and wouldn't let go. lol

This hotel was a convenient stopover for us on our trip down south. The bed sheets were noticeably softer and more comfortable, which made the night's sleep pleasant. The heated pool that was very kids friendly was also a great unanticipated feature. While breakfast was standard it was at least offered and included in the room price, which was all rather very affordable.

The gentleman at the desk was so helpful and accommodating. I had a couple of requests and he was able to find me a room that (1) was not adjoining to another and (2) was close to the elevator. My room was great...clean and comfortable. I had been driving for hours (heading to Atlanta from NY) and it was so wonderful to climb into my comfy bed. I had to leave before 4 am and found a friendly staff member at the front desk on my way out. Nice stay.

The breakfast was very good. We especially liked the omelets and the hot, decaffeinated coffee. Alo the bed and pillows were very comfortable. We appreciated that the check-in office was open late.

The receptionist that greeted us on our stay was very friendly and accommodating to our needs. My husband and I were traveling from Los Angeles for the annual BugOut in Summerduck, VA and took the red-eye flight into Dulles Airport. As we waited for our room to become available, we were invited to have breakfast which was so convenient. The breakfast had a lot of options to choose from and was was very satisfying after traveling overnight. The receptionist was able to check us in early, which reflected her excellent customer service skills to try and meet the individual needs of the guest. The room was clean and comfortable. I regret I was too tired to remember the name of the receptionist that assisted us when checking in, as I would have loved to personally mention her by name, however I would definitely stay here again in the future when traveling to Virginia.